Public Service Report
Help Us Improve the Service to Our Community
The Van Wert County Sheriff’s Office Strives to provide the highest level of performance for the citizens we serve. While not all encounters will be pleasant due to the nature of law enforcement, we, as an agency recognize the need for professional performance by all of our members. As such we want to hear when our employees provide service that a citizen perceives as professional or unprofessional. We are committed to reviewing the actions of all of our employees in our effort to continually improve the level of performance of this agency. Complaints/Commendations will be accepted in-person, by phone, mail, or e-mail.
The Van Wert County Sheriff’s Office provides law enforcement service to our community. This office has trained its personnel to provide consistent and professional service. As a member of our community, you can assist us in ensuring that this level of service maintains that high level of expectation. We encourage your participation. We want you to give us information when you observe actions by this agency or individual police employees which you believe needs our attention. These can be both those actions which you find rewarding and those you might believe are not at an acceptable level of professional police service. You may report your observations in person, by letter or on the telephone. This office does accept anonymous information, but we would prefer that you provide us with your identity. Anonymous reports are investigated only to the extent which the information allows; which may not be satisfactory to you or this office. You should expect that your initial contact will be with a supervisor of our agency. The supervisor will prepare the actual Public Service Report and conduct a preliminary investigation.
This is to ensure that all relevant and available information is gathered when it is still fresh. Your cooperation is very important particularly in identifying witnesses and allowing us to accumulate evidence including photographs and medical treatment records, if necessary. A member of this agency will be assigned to investigate your report. You should expect to hear from that person within a couple of days. The investigator will attempt to arrange for a convenient time and location to conduct a formal interview with you. This interview, as are all of our interviews, will be tape recorded. Your specific report will be given a case number and personnel will be assigned the investigation. An essential part of this investigation is the direct contact with the involved police employees. In the case of a commendation, your report will become part of his/her personnel file. In other cases, they will be interviewed in a similar fashion to your interview.
These Sheriff’s Office employee(s) will be instructed not to contact you unless it is in response to a police service need. We strive to complete all of these Public Service Report investigations within 30 days. Normally the review process takes a few more days. You will be notified of the outcome of the investigation. Citizens, such as you, are valuable eyes and ears for our community and this agency. We respect your input, both good and bad. Whenever you see police actions which you believe we should be aware of, please report those to us.
It is the policy of this agency that the Internal Affairs function will accept and thoroughly investigate all complaints of alleged misconduct. Additionally, the investigator assigned to a complaint will ensure their follow-up investigation is fair, equitable, impartial, and fact based.
Making a Complaint Giving Commendation
In order to ensure that you have sufficient avenues to reach us, you can contact us in any of the following ways. In all complaint cases you will be provided with an agency form to fill out. Note that all complaints will be investigated even if you choose not to fill out the form.
1. Come to Van Wert County Sheriff’s Office facility and notify on-duty personnel.
2. Call the Communications Center at 419-238-3866.
3. Write a letter detailing your complaint / commendation and send it to the address listed.
4. Notify us by Email
Public Service Report Form